Increased member engagement 3X and reduced moderation overhead by 85% for a 2,000+ member Discord community through strategic automation of welcome flows and content curation

Tripling engagement while reducing moderation by 85%

Managing a growing 2,000+ member Discord community was becoming overwhelming for Discord Agency. Moderators spent countless hours onboarding new members and curating engaging content, leaving little time for high-value interactions. By automating welcome flows and content curation, we tripled member engagement while cutting moderation overhead by 85%.

Our approach

Smarter automation for better community management
When Discord Agency approached us, their moderators were stretched thin, leading to slow onboarding and disengaged members. We implemented strategic automation to enhance member experience and lighten the load on moderators.

myth: automation reduces personal connection
In reality, automation amplifies connection by creating a smoother, more consistent experience. For Discord Agency, automation freed up moderators to focus on meaningful interactions with their community.

1. Welcome flows
   We created automated welcome messages and guides to onboard new members seamlessly, helping them quickly get involved in the community.
2. Content curation
   Using bots, we streamlined the curation and sharing of relevant content, keeping the community active and engaged without manual effort.
3. Moderation relief
   Our system flagged inappropriate content and handled repetitive tasks, reducing the workload on moderators by 85%.

Results

3X increase in member engagement
Automated flows and consistent content boosted participation and activity.

85% reduction in moderation overhead
Moderators could focus on strategy and building relationships, not tedious tasks.

Happier, more active members
Members felt more welcomed and engaged, creating a vibrant community culture.

Scale your community with automation

Like we did for Discord Agency, we’ll help you design systems to increase engagement, improve moderation efficiency, and create a thriving online space. Schedule a free consultation today.