Recovered $8,000+ in monthly revenue by slashing email response times from 12 hours to 30 minutes through an AI-powered response system

Recovering $8,000+ in monthly revenue

Moovin, a growing e-commerce business, was losing thousands in potential revenue due to slow email response times. With average response times of 12 hours, their team struggled to keep up with customer inquiries, leading to frustrated clients and lost sales. By implementing an AI-powered response system, we slashed response times to just 30 minutes, recovering over $8,000 in monthly revenue.

Our approach

Faster email response times with AI
When we started working with Moovin, their support team was overwhelmed, leading to delayed responses and dissatisfied customers. We designed a system to streamline email handling and prioritise responses, ensuring customer needs were met quickly and effectively.

Myth: faster responses require more staff
In reality, AI-powered systems can handle a majority of repetitive queries and enable teams to focus on complex requests. Moovin proved you can drastically improve response times without increasing headcount.

1. Analyse
   We reviewed Moovin’s customer support flow, identifying high-volume, repetitive queries that could be automated.
2. Build
   Using AI, we created a response system that automatically drafted replies for simple inquiries and flagged complex issues for human intervention.
3. Deliver
   The system drastically reduced response times while improving customer satisfaction and retaining more sales opportunities.

Results

30-minute average response time
The AI system reduced response times by over 95%, transforming customer support efficiency.

$8,000+ in monthly revenue recovered
Faster responses helped Moovin secure more sales and prevent cancellations.

Improved customer satisfaction
Quicker, consistent responses boosted trust and loyalty with customers.

Recover lost revenue with automation

Like we did for Moovin, we’ll help you optimise your customer support processes to reduce response times, recover revenue, and enhance customer satisfaction. An intro call is completely free.